Privacy Policy
Rush Hour Plumbing (ABN 23 358 930 914) ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://rush-hour-plumbing.pages.dev or engage our plumbing services in New South Wales.
This policy operates in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information we collect
1.1 Information you provide directly
When you contact us via our website, by phone, or in person, we may collect:
- Your name and preferred contact method
- Your phone number and email address
- Your residential or property address (the location of the work)
- A description of the service you're enquiring about
- Any message or details you choose to share with us
1.2 Information collected automatically
When you visit our website, we collect limited technical information automatically:
- Your IP address (anonymised by Google Analytics 4, so we never see the full IP)
- Your browser type and operating system
- The pages you visit on our site, the time spent on each page, and the path you take through the site
- Whether you arrived via a search engine, social media, or another website
This information is collected via cookies and similar tracking technologies (see Section 5).
1.3 Information we don't collect
We do not collect:
- Government identifiers (Medicare, driver licence, passport, tax file number)
- Financial account numbers (we don't process payments through this site)
- Information about your race, religion, political opinions, or similar sensitive matters
- Information about anyone under 16 (our services are for adult property owners)
If you accidentally send us sensitive information through our contact form, we will delete it within 30 days unless required to keep it for legal reasons.
2. How we use your information
We use your personal information to:
- Respond to your enquiry and provide quotes for plumbing work
- Schedule and perform the work you've engaged us for
- Issue invoices and receipts, and follow up on outstanding payments
- Send you appointment reminders, follow-ups, and warranty notifications
- Send marketing communications about our services (only if you've opted in or are an existing client, and you can unsubscribe at any time)
- Improve our website and services through analytics
- Comply with our legal obligations under New South Wales trade-licensing, work health and safety, taxation, and consumer-protection laws
We will not use your information for any other purpose without your consent.
3. How we share your information
We share your personal information only in the following circumstances.
3.1 Service providers (data processors)
We use trusted third-party service providers to operate our business. These providers process your information on our behalf, under data-processing arrangements that limit their use of your data to providing services to us.
| Provider | What they do | Privacy policy |
|---|---|---|
| GoHighLevel | CRM and form processing: receives contact-form submissions and stores them so we can follow up | gohighlevel.com/privacy-policy |
| Analytics 4 (with IP anonymisation), Tag Manager, Maps embed, and Google Ads conversion measurement | policies.google.com/privacy | |
| Cloudflare | Hosting (Cloudflare Pages), security (DDoS protection, WAF), Turnstile bot protection | cloudflare.com/privacypolicy |
3.2 Legal disclosure
We may disclose your information if required by law, court order, or to protect our legal rights: for example, in response to a subpoena, to enforce our terms and conditions, or to defend a claim.
3.3 What we never do
- We never sell your personal information.
- We never share your information with third-party marketing lists or data brokers.
- We never transfer your information overseas, except as part of the standard operation of the third-party services in Section 3.1 (e.g., Google Analytics processes data in Google's global infrastructure subject to its standard contractual terms).
4. How long we keep your information
We retain your information for as long as necessary to provide our services and comply with legal obligations.
| Information | Retention period | Reason |
|---|---|---|
| Contact-form submissions and quote enquiries | 2 years from last contact | Follow-up and re-engagement |
| Client records (jobs completed) | 7 years from job completion | NSW tax and trade-licensing record-keeping requirements |
| Marketing list (if you've opted in) | Until you unsubscribe | Marketing |
| Website analytics data (anonymised) | 14 months | Google Analytics 4 default retention |
| Warranty records | Duration of warranty + 2 years | Warranty and complaint handling |
After these retention periods, your information is deleted or anonymised.
5. Cookies and tracking technologies
Our website uses cookies and similar technologies to operate the site, remember your preferences, and analyse traffic.
5.1 Cookies we use
- Essential cookies: required for the site to function (e.g., remembering that you've dismissed a notice, anti-spam tokens). These cannot be disabled without breaking the site.
- Analytics cookies: Google Analytics 4 cookies that measure how visitors use the site. IP anonymisation is enabled.
- Advertising cookies: Google Ads conversion tags that measure the effectiveness of our advertising.
5.2 Why we don't show a cookie banner
Australian privacy law (Privacy Act 1988 and the Australian Privacy Principles) does not require a cookie consent banner of the type used in the EU/UK under GDPR. Our disclosure obligation under APP 5 is met by this Privacy Policy, which is linked from every page of our website.
If you're visiting from outside Australia and would prefer not to be tracked, see Section 6 for opt-out options.
6. Your choices and rights
6.1 Opt out of analytics
You can opt out of Google Analytics tracking using:
- The Google Analytics Opt-out Browser Add-on: tools.google.com/dlpage/gaoptout
- Browser extensions like uBlock Origin or Privacy Badger
- Browser private/incognito mode (clears cookies on close)
We do not currently respond to browser "Do Not Track" signals. By default, Google Analytics 4 is configured with IP anonymisation, and we do not set advertising cookies without your consent (see Section 5).
6.2 Opt out of marketing
Every marketing email we send includes an unsubscribe link. You can also email us at info@rushhourplumbing.com.au to be removed from all marketing lists.
6.3 Your rights under Australian privacy law
You have the right to:
- Access the personal information we hold about you
- Correct any information that's inaccurate or out of date
- Request deletion of your information (subject to legal retention requirements in Section 4)
- Lodge a complaint with us or with the regulator
To exercise any of these rights, email us at info@rushhourplumbing.com.au or write to:
Rush Hour Plumbing
Erskine Park NSW 2759
We will respond within 30 days.
6.4 Complaints
If you're not satisfied with how we've handled your information or a complaint, you can contact:
- Office of the Australian Information Commissioner (OAIC): oaic.gov.au, 1300 363 992
- NSW Fair Trading: for trade-licensing or consumer-protection matters specific to New South Wales
7. Children's privacy
Our services are for adult property owners and tenants. We do not knowingly collect personal information from anyone under 16. If you believe we've inadvertently collected such information, please contact us at info@rushhourplumbing.com.au and we'll delete it.
8. Security
We protect your personal information using:
- HTTPS encryption on all website traffic
- Cloudflare's security infrastructure (DDoS protection, WAF, bot detection, Turnstile spam protection)
- Restricted access to client records: only authorised staff can view them
- Regular security reviews and software updates
No system is 100% secure. If we become aware of a data breach that's likely to result in serious harm, we will notify affected individuals and the OAIC as required by the Notifiable Data Breaches scheme under the Privacy Act 1988.
9. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page shows when it was last revised. Material changes will be highlighted on our website for at least 30 days before they take effect.
10. Contact us
For privacy questions or to exercise your rights:
Rush Hour Plumbing
ABN 23 358 930 914
NSW Fair Trading licence 479878C
Erskine Park NSW 2759
Phone: 0468 073 538
Email: info@rushhourplumbing.com.au