Burst pipe or uncontrolled leak
Turn the water off at the meter. It's usually at the front boundary near the letterbox; turn the tap or lever clockwise until the flow stops.
24 Hour Plumber Western Sydney
Burst pipe, gas smell, sewage backing up. The phone is answered around the clock, and for emergencies Ben attends within 1 hour if available.
You speak to Ben, the licensed plumber, not a call centre.
What counts as a plumbing emergency
If you can't stop it and can't safely leave it, it's an emergency. That covers:
- A burst pipe or any water you can't shut off.
- Sewage backing up through floor wastes or the toilet.
- A gas smell in or around the house.
- No water at all.
- A hot water tank splitting or dumping its load.
If you're not sure, call anyway. Ben will tell you straight whether it needs him tonight or can wait for a standard booking, and a job that can wait saves you the after-hours fee.
What to do right now
Leaking hot water tank
Close the isolation valve on the cold water line running into the unit, then switch the unit off at the switchboard, or at its gas tap.
Gas smell
Turn the gas off at the meter if it's safe to reach, open doors and windows, leave switches and flames alone, and call from outside.
Water near power
Stay out of water near powerpoints or appliances. If the switchboard is safe to reach, turn the power off.
Then call 0468 073 538. If you can't find the meter or the valve, Ben will talk you through it on the phone.
$150
attendance fee for after-hours, weekend and public holiday callouts
What an emergency callout costs
After-hours, weekend and public holiday callouts carry a $150 attendance fee. The repair itself is quoted by the job before any work starts, so the price is agreed while the water is still off, not invented afterwards. During standard hours there's no separate call-out fee.
What happens when you call
You speak to Ben, not a call centre or an answering service. He'll talk you through stopping the damage, give you an honest arrival time, and for emergencies be there within 1 hour if available. On site he finds the problem, quotes the fix, does the work and leaves the place clean. Done Once. Done Right. 24/7.
Licensed and insured, NSW Lic 479878C. The work is quoted before it starts.